Privacy Policy

Revolution Muay Thai is committed to providing quality services and safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.
Throughout this policy, the terms “Revolution Muay Thai”, “we”, “our”, or “us” refer to Revolution Fitness Australia Pty Ltd, ABN 14 681 788 287.

What is Personal Information?
“Personal information” is any information or opinion about an identified individual or an individual who is reasonably identifiable. This may include:

• Your name, contact details, and date of birth
• Payment and billing information
• Your medical information as it relates to your training
• Information about your health and fitness goals
• Membership details and attendance records
• Emergency contact and family member details (including minors)

Why We Collect Your Personal Information
We collect your personal information to:

• Manage class bookings, appointments, and communication
• Support your health, fitness, and safety needs
• Process payments and administer accounts
• Market our products, services, promotions, and events (unless you opt out)
• Comply with our legal obligations
• Enhance and personalise your member experience

How We Collect Personal Information
We collect information in various ways including:

• In-person at our facility
• Through phone, email, text, and online forms
• Via third-party apps used for class bookings or memberships
• Through CCTV (for security)
• Via social media, surveys, competitions, or promotions
• We may also collect your information from third parties, including family members or authorised representatives, with your consent or where permitted by law.

Sensitive Information
We may collect limited sensitive information, such as health data (e.g., injuries or medical conditions relevant to training). We collect this only:

• With your consent
• When required by law
• When necessary to assess readiness for physical activity
• We will never collect or use sensitive information for marketing purposes.

Children and Minors
We do not knowingly collect personal information from individuals under 18 without parental or guardian consent. We collect only what’s necessary to manage their membership and training safely. Parents or guardians must authorise all underage memberships.

CCTV and Digital Photos
For security and safety, Revolution Muay Thai operates CCTV in and around the gym and collects digital photos of members (including those under 18) when issuing access passes. This content is used solely for identification and security purposes.

Disclosure of Personal Information
We may disclose your personal information to:

• Our staff and coaches
• Third-party service providers (e.g. booking software, payment processors, marketing platforms)
• Professional advisors, contractors, or insurers
• Law enforcement, courts, or regulatory bodies, when required by law
• We do not sell or rent your information. Any third party receiving your information is obligated to use it solely for the purpose intended and in accordance with the Privacy Act.

Overseas Disclosure
While we store most data within Australia, some third-party software providers may host data overseas. We take reasonable steps to ensure these providers are compliant with Australian privacy standards.

Promotional Material and Direct Marketing
We may send you promotions, news, and updates via email, phone, SMS, or social media. You can opt out at any time by contacting us or using the unsubscribe function in our emails. We will not share your personal or sensitive information with third parties for marketing purposes without your explicit consent.

Security of Your Information
We take all reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We store data securely using both physical and digital safeguards. When information is no longer required, we will securely destroy or de-identify it, unless it is required to be retained for legal or auditing purposes (e.g., health records must be stored for at least 7 years).

Access and Correction
You may request access to, or correction of, your personal information by contacting us at the details below. We will respond within a reasonable timeframe and comply with all applicable laws regarding access and correction.

Making a Privacy Complaint
If you have a concern or complaint regarding your privacy or this policy, please contact us. We take complaints seriously and aim to respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

Your Choices
You may decline to provide some personal information; however, this may affect our ability to deliver certain services. You may also opt out of receiving marketing communications at any time.

Policy Updates
We may update this Privacy Policy from time to time to reflect legal changes or improvements to our practices. The latest version will always be available on our website.